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Documentation Index

Fetch the complete documentation index at: https://docs.pokulabs.com/llms.txt

Use this file to discover all available pages before exploring further.

If your AI agent already lives on another platform, you can wire Poku Inbox into it via n8n. This example uses Retell.ai as the agent brain.
n8n workflow overview

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Prerequisites

Before setting up, grab your Poku API key from the Poku dashboard. You’ll need it to enable the agent toggle in your workflow.

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How it works

1

Incoming Twilio message

Incoming Twilio messages arrive at your n8n workflow.
2

Check for existing conversation

The workflow checks whether a conversation already exists for the incoming phone number:
  • No existing conversation — a new chat is created.
  • Existing conversation — the chat is updated with the new message.
3

Poku toggle check

Poku checks whether the agent is enabled before forwarding the message to your Retell agent.Agent OFF — the workflow stops; the message is not forwarded to the agent.
Human mode — agent off
Agent ON — the message continues to your Retell agent, which generates and sends a reply.
AI mode — agent on

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Import the workflow

Download the n8n workflow and import it into your n8n account.
After importing, replace all placeholder credentials with your own Twilio, Retell, and Poku API key details.