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Fetch the complete documentation index at: https://docs.pokulabs.com/llms.txt

Use this file to discover all available pages before exploring further.

waitTime holds the HTTP request open waiting for a reply. followUpTime extends that window — but instead of holding the request open, it delivers late replies to your webhook. The two parameters can work together, or you can use just one:
ParameterWhat it doesWhere the reply goes
waitTimeHolds the request open for N secondsHTTP response
followUpTimeKeeps listening for N seconds after waitTime closesYour webhook

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How it works

1

Message is sent

Poku sends the message to the recipient.
2

waitTime window opens

The HTTP request stays open. If the recipient replies, it’s returned immediately in the response and your agent continues with the received context.
3

waitTime expires

If no reply came in, your agent receives the no-response message and moves on.
4

followUpTime window opens

Poku continues listening in the background. If a reply arrives, it’s delivered to your webhook.
5

followUpTime expires

The channel closes. Any reply after this point is not captured.

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Use case: manager replies after the call moves on

Your agent texts a manager mid-call asking about a customer’s car repair. The manager doesn’t reply in time, so the agent tells the customer no one is available. Ten minutes later, the manager replies — and followUpTime is still open. Your webhook receives the reply, and you can:
  • Text or email the customer with the manager’s response
  • Trigger a follow-up call to the customer
  • Log the response for your team
Example message to manager: 
Customer John is asking about the status of his black Toyota Camry 2016. When is it ready for pick-up?
Request body: 
{
  "message": "Customer John is asking about the status of his black Toyota Camry 2016. When is it ready for pick-up?",
  "to": "+12155550100",
  "waitTime": 30,
  "followUpTime": 3600
}
The agent gets a response within 30 seconds if the manager is available. If not, Poku keeps listening for up to an hour. When the manager replies, your webhook receives their message.

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Webhook payload

When a reply arrives within followUpTime, Poku sends a POST to your webhook: 
"interaction.response.received": {
  interactionId: "092f9eb4-3694-4718-9084-5c786afa87ec";
  message: "Toyota Camry 2016 will be ready for pick-up on Thursday.";
  metadata: { "customerId": "cust_123" };
  isWithinWaitTime: false;
  isWithinValidTime: true;
}
You can use a workflow tool like n8n or Make to act on this payload automatically — for example, sending the customer a follow-up text:
“Hi John, the manager just got back to us — your Toyota Camry 2016 will be ready for pick-up on Thursday.”
See the Webhook page for setup instructions.