Twilio - Poku Docs

Connecting Twilio lets your agent send and call from your own numbers instead of a shared Poku number — giving you full control over caller ID, message deliverability, and brand identity.

Connect your Twilio account

Open the Integrations page

Go to dashboard.pokulabs.com/integrations.

Enter your Twilio credentials

Paste in your Account SID and Auth Token. Both are available on the home page of your Twilio Console.

Save

Click Save. Your Twilio numbers are now available to use with Poku.

Use your Twilio number

Pass your Twilio number as from in any call, SMS, or WhatsApp request:

curl -X POST https://api.pokulabs.com/calls \
  -H "Authorization: Bearer <your-poku-api-key>" \
  -H "Content-Type: application/json" \
  -d '{
    "prompt": "You are a friendly assistant calling to confirm an appointment.",
    "to": "+12155551234",
    "from": "+19165550100"
  }'

The same from field works across the calls, SMS, and WhatsApp endpoints.

Requirements by channel

Channel	Requirement
Calls	Any active Twilio number
SMS	A2P 10DLC registered number (required for US messaging)
WhatsApp	Meta Business-approved messaging template

SMS to US numbers requires your Twilio number to be registered for A2P 10DLC. WhatsApp requires a Meta-approved template tied to your number. Both are configured in the Twilio Console.

Poku Inbox

Poku Inbox is a separate product that lets you manage inbound and outbound SMS and send bulk messages — powered by your Twilio credentials. Visit inbox.pokulabs.com to get started.

Poku Skill Bird

​Connect your Twilio account

​Use your Twilio number

​Requirements by channel

​Poku Inbox

Poku Inbox

Connect your Twilio account

Use your Twilio number

Requirements by channel

Poku Inbox