waitTime parameter which tells Poku how long to hold the HTTP request open and wait for a reply. The reply is returned directly in the response so your agent can continue without a webhook.
How it works
1
Poku sends the message
The message is delivered to the recipient via SMS, WhatsApp, or Slack.
2
The request stays open
The HTTP request is held open for
waitTime seconds, listening for a reply.3
Reply or timeout is returned
If the recipient replies within the window, the reply is returned in the HTTP response. If no reply is received, Poku returns a timeout message and your agent continues.
4
followUpTime keeps the channel open
After
waitTime closes, followUpTime continues listening for late replies and delivers them to your configured webhook. Read more about Follow Up Time.Voice Agent Use cases
Collect information during a call The voice agent texts the customer while on the call, waits for a reply, and reads back the confirmation.Voice Agent: “I’ve just sent you a text where you can respond with your street address… I received your address as 123 Hardtospell St, thanks for texting it in.”Share context & check availability before a transfer The agent confirms the human is available before initiating a transfer — avoiding dropped handoffs.
Voice Agent: “Customer on the line is asking about the status of their car repair, which I don’t have the details for. Are you free to take a call right now?”