We enable your voice AI agent to go multi-modal and interact with customers and human managers via SMS, WhatsApp, Slack or even a parallel phone call.Documentation Index
Fetch the complete documentation index at: https://docs.pokulabs.com/llms.txt
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Use cases
Loop in a customer
Capture information that’s hard to say aloud, send confirmations, and collect structured data — all without interrupting the call.Email or address capture
Emails are hard to spell over a call. Your agent texts the customer and waits for their reply before continuing.
Appointment confirmation
Send a WhatsApp or SMS confirmation mid-call so the customer has everything in writing.
Payment link
Text a payment link so the customer can complete the transaction while still on the call.
Form capture
Send a form via SMS or WhatsApp. The customer fills it out on their phone and your agent receives all the fields before continuing.
Loop in a manager or team member
Route questions to a human and reduce transfer calls.Quote approval
Text a manager for sign-off on a custom price, then relay the answer to the customer.
Transfer availability check
Check if a human is free before initiating a call transfer — no dropped handoffs.
Outside knowledge base
Escalate a question your agent can’t answer and return with a real response.
Async follow-up
If the manager isn’t available in the moment, capture their later reply and deliver it to your webhook — so you can follow up with the customer after the call ends.