> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pokulabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

> Enable your voice agent to loop in a human.

We enable your voice AI agent to go multi-modal and interact with customers and human managers via SMS, WhatsApp, Slack or even a parallel phone call.

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## Use cases

### Loop in a customer

Capture information that's hard to say aloud, send confirmations, and collect structured data — all without interrupting the call.

<CardGroup cols={2}>
  <Card title="Email or address capture" icon="envelope">
    Emails are hard to spell over a call. Your agent texts the customer and waits for their reply before continuing.
  </Card>

  <Card title="Appointment confirmation" icon="calendar-check">
    Send a WhatsApp or SMS confirmation mid-call so the customer has everything in writing.
  </Card>

  <Card title="Payment link" icon="credit-card">
    Text a payment link so the customer can complete the transaction while still on the call.
  </Card>

  <Card title="Form capture" icon="wpforms">
    Send a form via SMS or WhatsApp. The customer fills it out on their phone and your agent receives all the fields before continuing.
  </Card>
</CardGroup>

***

### Loop in a manager or team member

Route questions to a human and reduce transfer calls.

<CardGroup cols={2}>
  <Card title="Quote approval" icon="file-invoice-dollar">
    Text a manager for sign-off on a custom price, then relay the answer to the customer.
  </Card>

  <Card title="Transfer availability check" icon="phone-arrow-right">
    Check if a human is free before initiating a call transfer — no dropped handoffs.
  </Card>

  <Card title="Outside knowledge base" icon="circle-question">
    Escalate a question your agent can't answer and return with a real response.
  </Card>

  <Card title="Async follow-up" icon="clock">
    If the manager isn't available in the moment, capture their later reply and deliver it to your webhook — so you can follow up with the customer after the call ends.
  </Card>
</CardGroup>