> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pokulabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Make.com Setup

> Route incoming SMS through Make.com with an AI agent + human handoff toggle.

This example scenario routes incoming SMS messages through a lightweight Make.com workflow, with Poku controlling whether your AI agent responds.

<Frame>
  <img src="https://mintcdn.com/pokulabs-b271f9f5/D3wi1Up-8W-c-ssP/images/Make.png?fit=max&auto=format&n=D3wi1Up-8W-c-ssP&q=85&s=13f814191348b76320b3caf2ea31b4f6" alt="Make.com scenario overview" width="1475" height="411" data-path="images/Make.png" />
</Frame>

***

## Prerequisites

Before setting up, grab your **Poku API key** from the [Poku dashboard](https://dashboard.pokulabs.com/). You'll need it to enable the agent toggle in your workflow.

***

## How it works

<Steps>
  <Step title="Incoming webhook">
    Configure your Twilio number to send all incoming SMS messages to this webhook, triggering the workflow.

    <Frame>
      <img src="https://mintcdn.com/pokulabs-b271f9f5/D3wi1Up-8W-c-ssP/images/Twiliowebhook.png?fit=max&auto=format&n=D3wi1Up-8W-c-ssP&q=85&s=6fb4aaad97afadb8afec405918af215d" alt="Twilio webhook configuration" width="1481" height="921" data-path="images/Twiliowebhook.png" />
    </Frame>
  </Step>

  <Step title="204 response node">
    Immediately returns a `204 No Content` response to Twilio, preventing Make.com from sending an unwanted "Accepted" reply.
  </Step>

  <Step title="Poku toggle check">
    Poku checks whether your AI agent is enabled:

    **Agent OFF** — the workflow stops; the message is not forwarded to the agent.

    <Frame>
      <img src="https://mintcdn.com/pokulabs-b271f9f5/D3wi1Up-8W-c-ssP/images/Humanmode.png?fit=max&auto=format&n=D3wi1Up-8W-c-ssP&q=85&s=4973de5a800b61b5a56ca26c0699f8fb" alt="Human mode — agent off" width="125" height="56" data-path="images/Humanmode.png" />
    </Frame>

    **Agent ON** — the message continues to your AI agent (in this example, a ChatGPT node), which generates and sends a reply.

    <Frame>
      <img src="https://mintcdn.com/pokulabs-b271f9f5/D3wi1Up-8W-c-ssP/images/AImode.png?fit=max&auto=format&n=D3wi1Up-8W-c-ssP&q=85&s=cb105da1f08a610d68f1f83cbb83ec6f" alt="AI mode — agent on" width="125" height="59" data-path="images/AImode.png" />
    </Frame>
  </Step>
</Steps>

***

## Import the scenario

[Download the Make.com scenario](https://us2.make.com/public/shared-scenario/t9b1MxoV1OU/poku-sms-dashboard-integration) and import it into your account.

<Warning>
  After importing, replace all placeholder credentials with your own Twilio credentials and Poku API key.
</Warning>