> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pokulabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio

> Use your own Twilio numbers with Poku for calls, SMS, and WhatsApp.

Connecting Twilio lets your agent send and call from your own numbers instead of a shared Poku number — giving you full control over caller ID, message deliverability, and brand identity.

***

## Connect your Twilio account

<Steps>
  <Step title="Open the Integrations page">
    Go to [dashboard.pokulabs.com/integrations](https://dashboard.pokulabs.com/integrations).
  </Step>

  <Step title="Enter your Twilio credentials">
    Paste in your **Account SID** and **Auth Token**. Both are available on the home page of your [Twilio Console](https://console.twilio.com).
  </Step>

  <Step title="Save">
    Click **Save**. Your Twilio numbers are now available to use with Poku.
  </Step>
</Steps>

***

## Use your Twilio number

Pass your Twilio number as `from` in any call, SMS, or WhatsApp request:

```bash theme={null}
curl -X POST https://api.pokulabs.com/calls \
  -H "Authorization: Bearer <your-poku-api-key>" \
  -H "Content-Type: application/json" \
  -d '{
    "prompt": "You are a friendly assistant calling to confirm an appointment.",
    "to": "+12155551234",
    "from": "+19165550100"
  }'
```

The same `from` field works across the calls, SMS, and WhatsApp endpoints.

***

## Requirements by channel

| Channel      | Requirement                                             |
| ------------ | ------------------------------------------------------- |
| **Calls**    | Any active Twilio number                                |
| **SMS**      | A2P 10DLC registered number (required for US messaging) |
| **WhatsApp** | Meta Business-approved messaging template               |

SMS to US numbers requires your Twilio number to be registered for A2P 10DLC. WhatsApp requires a Meta-approved template tied to your number. Both are configured in the Twilio Console.

***

## Poku Inbox

<Card title="Poku Inbox" icon="inbox" href="https://inbox.pokulabs.com">
  Poku Inbox is a separate product that lets you manage inbound and outbound SMS and send bulk messages — powered by your Twilio credentials. Visit inbox.pokulabs.com to get started.
</Card>